Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
383 Review(s)
4.97
Jessica October 23, 2023
Michael is friendly and responsive. We were happy with the process
Reply from Michael Freeman | Loan Officer | Frost Mortgage Lending Group: Thank you for your kind words! I'm delighted to hear that you found me friendly and responsive throughout the process. Providing excellent service and a positive experience for my clients is always my goal. If you ever need assistance in the future or have any questions, please feel free to reach out. It was a pleasure working with you! Michael Freeman | Loan Officer | Frost Mortgage Lending Group
Robert October 22, 2023
Michael was very knowledgeable and responsive..we appreciate it.
Reply from Michael Freeman | Loan Officer | Frost Mortgage Lending Group: I'm thrilled to hear that you had a positive experience with our services, Robert. Your feedback is deeply appreciated and it was a pleasure assisting you. Your satisfaction is my priority and I'm happy to have been able to deliver it. Do not hesitate to reach out if you need any further assistance. Thank you for choosing Frost Mortgage Lending Group.
Anna Lysse Nicole October 21, 2023
Steve was an amazing Loan Officer, definitely made my first time home buying experience easy and one to remember. :)
Steven Clarence October 21, 2023
Ammar did great overall however, I would recommend establish a communication plan upfront so the customer knows what to expect vs. sending videos. Respond to customer requests like estimated my net out estimate request.
Melissa J October 18, 2023
This is my first experience with buying a home. Ammar was willing and open to help me understand each step of the process and quick to answer all of my seemingly weird questions no matter the time of day.
