Nothing means more to us than customer satisfaction.
Since 1991, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
428 Review(s)
4.87
Lisa June 7, 2018
Chad was awesome he put me at ease and pretty much held my hand through the whole process. Always insuring me not to worry. It was a great experience. I've been given an opportunity and I am so grateful.
Thank you all!!
Armando March 18, 2018
Steve was so professional since the minute we met him. He communicates with us every step of the way, is personable and has a great sense of humor! If ever needed in the future, then we can’t wait to have further business with frost mortgage and Steve! Thanks for being our first home buyer mortgage company!!!
Great May 6, 2024
If you need help or answers in buying a house actually a home definitely come to Frost mortgage. They are great I will definitely refer them. I needed a house and they got me into a beautiful home in 3 months. They are efficient and diligently work with you. All I have to say honestly is this is great
Janice May 6, 2024
I started out with another loan company and was feeling like I was being harassed (multiple phone calls, texts and emails daily) and then felt like I was being scammed when they started requesting a fee of $279 to lock in an interest rate for only a week to 10 days, that hit me very poorly I could literally be locking in that rate 3 or 4 times before closing. I really couldn't believe people would fall for those tactics or they weren't actually reading what they were signing. I finally had had enough and told my realtor that as much as I wanted the house I wasn't going through with the loan. She then recommended Dolores Garcia at Frost Mortgage. I called Dolores the next day and instantly knew I was in good hands. She explained the process upfront told me what was expected, had me go online and complete a short application. After that I only received an occasional text or email letting me know what was needed, where we were in the process etc. When Dolores asked me if I wanted to lock in the interest rate I thought, oh no, here we go again! I almost fell out of my chair when I was told it was only $41 to lock it in for a month which at that point was beyond the closing date. Dolores and everyone at Frost Mortgage treated me as an adult and with respect the entire time I dealt with them. They literally took a previous nightmare experience and turned it into a Joyful outcome. Thank you Dolores and the crew at Frost Mortgage!!! Yes, I signed the closing paperwork yesterday.
Harriet May 6, 2024
Chuck was extremely patient and willing to guide me through the refinance process. When I would think I was done and get a new message from the underwriter to get more information he was there for me every step of the way. Advised me on what to do to prepare my finances and the paperwork required. Chuck is not only a advisor to me but no a great friend I trust completely.