Nothing means more to us than customer satisfaction.
Since 1991, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
428 Review(s)
4.87
Alycia May 6, 2024
Frost Mortgage has made home buying a breeze. They made us feel very welcome and comfortable. Chad Ottley was so helpful throughout the whole process and made sure to make our first home buying experience a great one.
Flying May 6, 2024
We chose the Maez Group Real Estate and Leona Gonsalves is our realtor she had been awesome through this whole journey. Frost mortgage is the WORST mortgage company we have ever dealt with and this is our 4th house. Greg Frost Sr. and his chum Steven Lowe are like a couple of used car salesmen. We have never had this much trouble when buying a house. We could never get a straight answer and they were both very condescending. It was like talking to crooked politicians. IT WAS AWFUL! So we decided to go with another mortgage company. WE chose VAN DYK MORTGAGE they are AWESOME!!!! Michael Martin and Amalia were great! They made this fiasco that Frost Mortgage created turn into the exciting and fun experience that home buying should be. Thank you Van DYK Mortgage for making this home purchase enjoyable.
Reply from Owner: Thank you for submitting this feedback. Though we never like to hear about a customer experience that leads to this outcome, your input is incredibly valuable as it allows us the opportunity to evaluate your concerns internally and address the situation accordingly. Should you wish to speak to our National Customer Relationship Manager directly, you may call our corporate office at 1-800-255-2792.
Ann May 6, 2024
Chad Ottley provided my quote a day after he received all of my information. Great service, and a very good rate on my mortgage. I will definitely use him again.
Kelly May 6, 2024
I highly recommend First Mortgage Banking Group, especially Chad Ottley, who answered all my questions and kept me up to date throughout the whole process. Everyone I worked with there was very helpful and respectful.
Jay May 6, 2024
Chad Otley was amazing to work with. Very informative and competent. I would recommend chad and frost mortgage to anyone looking to get a great rate while dealing with great people!
