Nothing means more to us than customer satisfaction.
Since 1991, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
461 Review(s)
4.85
Janelle May 6, 2024
Chris Frost and his underwriter did me wrong. When I first reached out to them I explained it was a complicated piece of property Chris assured me that they could handle it and I constantly stressed I had a time limit on the purchase agreement.Chris kept assuring me it was going to happen but towards the end he started ghosting me by not returning my calls or emails & his underwriter kept asking for more documentation such as utility bills and other account information. The purchase agreement expired because Frost Mortgage botched it up.I immediately reached out to another lender to see if I could qualify with them and maybe renegotiate with the owner.Nusenda was able to qualify me within 24 hours and were also perplexed as to why Frost Mortgage could not get me qualified in the amount of time that they had the application.Nuesenda commented that it was not a complicated decision. I had the income and the credit score and was using my VA loan benefit. According to mortgage loan officer at Nuesenda, there was no reason to deny me or ask for additional information, dragging things out until the purchase agreement expired.Frost Mortgage was negligent in not closing the deal after 3 months of wasting my time. I've lost family property because of their negligence.My fellow veterans and other New Mexicans, I am leaving this review in hopes that you will not get burned like I did by Chris Frost and his underwriter. Take your business elsewhere. I recommend Nuesenda. If I had started with Nusenda first I would have been able to hang on to the family's real estate.Frost Mortgage does not even deserve one star and I would rate them even less if it were possible.
Vanessa Renee November 23, 2022
Chad and his team were awesome we all kept in touch with everything from beginning to end
Jenny Marie November 16, 2022
Timely responses, ability to answer questions, ability to see upcoming issues and head them off.
Christopher October 5, 2022
Made the closing process simple, understandable and on time.
Timothy September 23, 2022
Everything went smooth at all times. Great communication.
